Walker?

[Me]

I need a walker. My HMO's DME company provides horrible service and can't
figure out who should fix the brakes on the Nova walker that they sold me.
They stopped repairing them; they just sell them.

I live in Seattle and don't care about the insurance, yet. I just need some
names of reputable and reliable vendors. Thanks.

[QX]

Post by Me
I need a walker. My HMO's DME company provides horrible service and can't
figure out who should fix the brakes on the Nova walker that they sold me.
They stopped repairing them; they just sell them.
I live in Seattle and don't care about the insurance, yet. I just need some
names of reputable and reliable vendors. Thanks.

If your walker is under 5 years old, the brakes are under the
manufacturers warranty. Here is the warranty in a nutshell:
All product frames: Lifetime Warranty
Hand brake System: 5 Year Warranty
(the hand brake system includes: brake housing, cable wire, brake
handle, cable cover, brake shoe, brake spring)
All other parts: 1 Year Warranty
(seat, wheels, hand grips, tips, height adjustment knob and screw,
foam backrest, seat clips, dust caps, forks, etc.

Warranty service or not, just call Nova directly and see who the
authorized service dealer is for your area:
Nova Ortho-Med
1470 Beachey Place
Carson, CA 90746
Toll Free: [phone]
Fax: [phone]
email: ***@novaortho-med.com
Web: http://www.novaortho-med.net/shop/contactus.htm

If they don't have someone in you area, we have found that the VA
always has a private company that they send their mobility patients
to. Call and ask for the "mobility department" .(Depending on the
facility, it may be handled through physical therapy). Explain you are
not a VA patient, but would like to know who they send their walker
repairs to. Here's the info for the Seattle area:
VA Puget Sound Health Care System
1660 S. Columbian Way
Seattle, WA 98108-1597
Phone: [phone] or 206-762-1010
Fax: [phone]